Bookings can be made in a proper form on the website, by phone or email until two days before the activity. The booking is subject to availability, the timing of activity and weather conditions. You will have your place guarantee after confirmation of these factors on the part of Natura Nautica Ltd and after paying a booking fee.
Natura Nautica, Lda reserves the right to request a booking fee amounting to 25% of the activity in question, per person, payable at time of booking.
Natura Nautica, Lda reserves the right to cancel the activity for reasons unrelated to it. We are not responsible for cancellations for the following reasons: natural disasters, weather, system failures or other reasons not dependent on us. In these cases we will reimburse you the money.
The cancellation of a tour by the participant should be made in writing, with at least two working days. If the cancellation does not comply with the stipulated you will be charged a cancellation fee on the full value of the ticket. There shall be no refund of reservation fee for deliberate reasons of cancellation by the participant.
The meeting point will be indicated on the ticket, in you e-mail or indicated by us on during the booking. Given that the delay of the participants could lead to its exclusion from the activity, we asked all participants to be on the meeting point at the stipulated time. The departure time might be subject to changes according with the weather conditions and tidal variation. Please confirm the departure time on he previous day of the activity.
Natura Nautica, doesn’t has its own restaurant services, using external services for that. We are not responsible for any bad services or complaint in this area. In these cases the complaint should be made to the responsible company or person of the requested service.
The schedule and routes and exact time on certain interest point are indicative. Our team works flexibly, some of these moments can be extended or shorten according to the group dynamics. The duration and itinerary of activities are subject to change without previous notice depending on weather and tide.
Natura Nautica, Lda reserves the right to include your e-mail on our mailing list to send e-news about the company. During our activities we can take pictures and videos for promoting the company. If you do not want this information o be used, please previously inform verbally our staff and then confirm that intention with a written letter to us.
Natura Nautica, Lda promotes ecotourism activities with natural, cultural and environmental interest. We expect the respect of the natural areas and local lifestyles of the places we visit by the participants of the activities. We also respect the code of conduct of the protected areas according with the ICNB (Biodiversity and Nature Conservation Institute) and we expect that the participants also respect that same code. We reserve the right to suspend or cancel an activity if we find that your behaviour is in conflict with this philosophy and code of conduct.
Natura Nautica has a complain book and report to Tourism de Portugal Bureau
In case you don’t find your terms and conditions questions in here you should discuss with Natura Nautica Lda and those are subject to the Portuguese law.
